Filed under: 23 Things
This SHOULD have been one of the easier things, since I have already downloaded audiobooks from both our previous supplier {NetLibrary} and Overdrive. Alas, I have a new PC since those downloads.
I followed all the directions, but still got an Error Message “A problem has occurred in retrieving the Digital rights Management machine identification.” This was the same error a patron was asking me about on Saturday. I had emailed to overdrivesupport@ccls.org on Saturday. Learned on Tuesday that John Hughes was on vacation, and apparently no one was monitoring the overdrive support email. Sent another email to overdrive support on Tuesday. Sent a Helpstar on Wednesday. John has indicated that it’s not an Overdrive problem, but that he will email directions. So I’m stuck until then……
It’s now Friday and I’m no closer to being able to complete this than I was on Wednesday. John emailed me directions. BUT the directions don’t work since I have no DRM folder. Who’s fault is that? Linda is having the same problem. How many other computers in the building are in the same limbo?
Sunday–I’m claiming this as a done Thing since I have explored the site. That apparently is the new standard for determining if a thing has been done.
Wednesday the 14th — Jenna fixed the problem yesterday.
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